All return/exchange requests must be made within 30 days of the purchase date.
Please firstname.lastname@example.org to obtain a Return Authorization Form.
We can only accept items that are in “like new” condition: unworn, unwashed, free of human/animal hair, bodily stains/odor, and with all tags intact.
Mystery boxes, subscription boxes, themed boxes & intimate items are not eligible for return/exchange. All sales are final.
In the case of exchanges for a different size or item: Please include the exchanges form with your exchange.
The original item must first be shipped to and arrive at our location before an exchange can be sent out.
It is the customer’s responsibility to pay for the shipping cost of the exchanged item.
If we are unable to exchange your item for a different size, a refund will automatically be issued to you.
If the requested exchange item is unavailable or out of stock, a customer service representative will contact you via email. If the customer fails to respond within 14 business days, the order will be refunded.
DAMAGED, MISSING, or INCORRECT ITEMS:
If you receive a different item than what you ordered or if an item you ordered is missing or damaged, please contact us immediately. Damaged, missing or incorrect items reported after 15 days of delivery will not be eligible for a refund or replacement. Refunds or replacements are up to the discretion of the shipping team.
HOW TO RETURN AN ELIGIBLE ITEM
Contact us regarding your eligible item via text, email or live chat to request a RETURN AUTHORIZATION FORM.
Only pre-authorized returns will be accepted by our shipping department. Packages without a return authorization form will be returned to the sender and we will accept no liability for them.
We will only accept returns for eligible items by mail. We will not accept them in person.
Only an item ordered off of a P/TY website can be returned. We do not accept returns on items purchased at concerts, airports, pop-ups etc.
Return Shipments You, the customer, will be responsible for shipping and packaging costs related to returning or exchanging an item. We will not accept returns, COD, or prepay for return shipping.
When you return an item, we encourage you to choose a service that will provide you with tracking and that will allow you to insure your shipment. Tracking ensures that you know when your return has arrived at our warehouse and if it gets damaged in shipping, you may be able to recoup the cost of the product from the carrier. We are not responsible for lost, damaged or misdirected returns.
Once we receive your item and verify its condition, we will email you to confirm receipt and will issue you a refund to your original method of payment. If you no longer have access to your original method of payment, we will issue you a check to the billing address on the order. We will only refund the purchase price of the item. Shipping, handling, processing and customs fees are nonrefundable.